At UPSmileDirect, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.
All return requests must be initiated within 30 calendar days of the purchase date.
To begin a return, email us at info@upsmiledirect.co.uk with your order number and reason for the return.
A receipt or proof of purchase is required for all returns.
All items must be unused and in original packaging.
Each return request undergoes a detailed review.
We may request photos or additional information to support your claim.
Return approval is at the discretion of UPSmileDirect.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.
Please allow time for your bank or credit card company to process and post the refund.
Customers are responsible for return shipping costs, which are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance.
UPSmileDirect reserves the right to approve or deny any return or refund to ensure fairness and business integrity.
For questions or help with your return, reach out to us:
📧 info@upsmiledirect.co.uk
📞 +44 7301 014582