These Terms of Service ("Terms") govern your use of our services, including all purchases made through our platform. By accessing or purchasing from us, you agree to these Terms.
You must be at least 18 years old or have parental permission to use our services.
We reserve the right to refuse service to anyone for any reason at any time.
Product descriptions and prices are subject to change without notice.
All products are subject to availability.
We reserve the right to limit quantities or cancel orders at our discretion.
You agree to provide current, complete, and accurate purchase and account information.
All prices are in GBP (£).
Free shipping applies to orders over £20; orders under £20 incur a £3.99 shipping fee.
Payments are securely processed using our trusted payment providers. We do not store payment details.
We ship to the United Kingdom.
Orders are processed within 1–2 business days.
Estimated delivery: 2–5 business days.
You will receive a confirmation email with tracking information once your order ships.
Returns must be initiated within 30 days of purchase.
Proof of purchase is required.
Return shipping costs are the customer's responsibility and are non-refundable.
Refunds are issued to the original payment method after inspection.
We reserve the right to approve or deny refund requests.
For more, see our [Return & Refund Policy].
All content, including logos, images, product descriptions, and text, is the property of UPSmileDirect and protected under intellectual property laws. You may not copy, reproduce, or distribute any content without written permission.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product.
These Terms are governed by the laws of England and Wales.
For any questions regarding these Terms, please contact us at:
📧 info@upsmiledirect.co.uk
📞 +44 7301 014582
📍 86-90 Paul Street, London, EC2A 4NE